- We offer free shipping for all orders over $200 within Australia!
- Shipping within Australia is charged at a flat rate of $9.95 via Australia Post Regular Service.
- Australia Post Express Shipping is available for orders within Australia for $12.95
- Once your order is dispatched you will receive shipping confirmation and tracking details. If you have not received a tracking number, please check your junk/spam folders prior to sending us an inquiry.
- All orders are posted using Australia Post and we are at the liberty of their delivery schedule.
- If the delivery provider has made an error in delivery or has temporarily lost a parcel please respectfully note that we are required to follow their process for parcel recovery.
- We ensure all items leave our hands in perfect condition, however if something arrives damaged please notify us within 24 hours of delivery via email. After speaking with us, you will be advised to return the defective item within 14 business days. Upon receipt of this item, we will asses & arrange a refund if required.
- We endeavor to re-use cardboard boxes and packing from suppliers for fragile items.
- With Registered Post, if you are not home at the time of delivery you will be left a card and your parcel will be taken to your nearest Australia Post office.
ORDER PROCESSING TIMES & PRE ORDERS
Order processing times are within 3 business days.
Please note that orders made after 2pm on Friday or public holidays will be processed on the next business day.
For items on pre-order please note, we are unable to ship your items until they have all arrived and details for these items will be in the product listing. We will communicate with you regarding any delays from our suppliers.